Refund Policy

PassReady is free while we are in beta, so there is currently nothing to refund. The policy below is the one that applies the moment we introduce a price, and it is published now so you can read it before that happens rather than after.

If your photo is rejected for any requirement we measure, we refund your purchase in full. Email us at infopiyofficial@gmail.com, tell us what happened, and we will process it. We do not ask you to prove the rejection, and we do not argue.

Everything the compliance check measures, namely:

• Photo dimensions in millimetres and pixels
• Resolution and print DPI
• Head height from crown to chin
• Eye position, where your country specifies it
• Head tilt and whether you are facing the camera
• Centring in the frame
• Focus and sharpness
• Glare over the eyes
• Even lighting across the face
• Background colour and uniformity
• Contrast between your head and the background

We will not pretend to guarantee things no software can assess from an image. If a photo is rejected only for one of the following, it falls outside the guarantee — though if you write to us anyway we will usually still refund it, because we would rather lose the price of one photo than an honest customer.

• How recently the photo was taken. Most authorities require one taken within the last six months, and an image cannot tell us its own age.
• Clothing, uniforms or head coverings, including whether a covering is accepted as religious.
• Whether the photo is a photograph of another photograph or of a screen.
• Identity questions, such as whether you resemble your previous document.
• A reviewing officer exercising personal judgement.
• Printing the sheet with "fit to page" instead of "actual size", which rescales every photo and makes it non-compliant. Please choose actual size.

You will not have been charged. When the free check finds a failure, the tool does not offer the purchase at all. We would rather turn away a sale than take money for a file we know will be rejected.

Because the product is a digital file delivered immediately, the statutory 14-day cancellation right for digital content in the UK and EU is waived at the point of purchase, as the law allows. That does not affect the guarantee above, which is broader than the statutory right, and it does not affect your rights if the product is faulty.

We action refunds within one business day. Your bank then takes between five and ten days to show it, which is outside our control.

Email infopiyofficial@gmail.com or call +91 91821 59055. We reply within one working day. If you paid, replying to your receipt also works and already identifies the purchase. We keep no copy of your photo, so please do not attach it; just tell us what the rejection said. See also our terms and privacy policy.